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Quote: Clean, comfortable, up-to-date room with free wi-fi. Staff efficient, friendly and accommodating. Excellent restaurant in hotel. Lack of swimming pool the only downside.
Quote: We are very disappointed in the cleaning staff here. The sheets on the first night did not seem quite clean. We figured we'd have them changed the next day (you have to leave a card on your pillow for them to change the sheets) - well it's the last night of four nights and they STILL have not changed the sheets!!! Even though their policy is to change them every THREE days! And, the bathroom rug has been having red nail polish stains on it and that's even though i do not use nail polish! I foolishly figured they'd be gone after the cleaning staff had come in. How disgruntled to people have to be to treat paying guests like this?
Quote: The night I checked in, the carpet between the two beds was soaking wet, and I ruined a pair of socks with some kind of stain that came off it. The next day the elevator jammed, then dropped, with me in it, and got stuck with someone else in it later that day. The third day the shower faucet stuck on in the open hot position - maintenance said, ""oh, that happens sometimes, the hot water makes it swell."" Overall the people were friendly, but the property was a little shaky!
Quote: This was a very nice hotel. The room was clean and rather large. Decoration was not terribly exciting, but it was serviceable. Big fluffy down comforter on the bed was a nice touch, but way too hot to actually use. The bathroom was quite nice with natural stone tile on the floor and shower walls. Staff was friendly. This place has the sleep number beds, and although my husband and I were looking forward to giving that a try, I must say that we didn't really like the bed. It's just a fancy air-mattress and not terribly comfortable, no matter what number we tried. There were some loud, drunk hotel guests hanging out in the hallway that woke us up very late at night (2 or 3) but we didn't want to wake up fully enough to call the front desk.... Read More
Quote: From the time I valet parked my car to the time I checked out, the service was superb. The rooms are wonderful and FireLake restaurant has a wonderful flare. I will be back next month for another visit.
Quote: This is a great hotel, very friendly helpful staff. The Firelake Restaurant is amazing!!!
Quote: We booked a room here for one night the morning before we came, i.e., last minute, and we got a terrific rate. The room was very nicely appointed and quite large.