Hyatt Regency Indianapolis
- Avg. Member Rating
- 18
- Reviews
Not worth the money
- December 22, 2025
- Rated 1 of 5 by
a traveler from Travelocity.com
From the moment of arrival to the moment of departure the Hyatt made every possible customer service mistake. The valets provided incorrect information about parking. Checked in using the kiosk and was told my card would not be charged - this was incorrect it was charged, twice. The pool and hot tub were closed and we were never told. The concierge was never at their desk. When the front desk was called no one answered. When asking for maps none could be provided. Now a day later I find my credit card has been charged twice to a card I only used to reserve the room and once to the card I used to pay. I have paid for the room THREE TIMES. When I called the Hyatt they said it would take up to five days to correct this mistake. DO NOT STAY here under any circumstances. The Hyatt failed to deliver on any of its promises and I will never stay at a Hyatt again.
HAD A GREAT TIME....HOTEL WAS OK
- October 25, 2025
- Rated 3 of 5 by
a traveler from Travelocity.com
Had a great time in downtown indy, havent been there for about 10 years and had a lot of fun everything was very close to the hotel walking distance.
hotel is getting some age on it, needs some remodeling, busines in hotel looked like ghostown...Mcdonalds closed after 30 years being in hotel????
hotel was clean, and staff was plenty helpful.
scale of 1-10 10 beeing great, I would give it at 6.5
Great place to stay
- September 13, 2025
- Rated 5 of 5 by
a traveler from Travelocity.com
We came in to town to see the Colts play, our entire stay at the Hyatt Regency was wonderful. We were greeted by a very friendly staff. The hotel is convienient to evrything, it is attached to a great shopping mall and there are several nice resteraunts with in walking distance. The staff was very helpful and very quick to cater to any need we had.The hotel was very clean and our room was nice and the bed was very comfortable.We will definatly stay here again.
Great location, Friendly staff
- September 4, 2025
- Rated 4 of 5 by
a traveler from Travelocity.com
Over all the hotel was very nice. The lobby has been remodeled and so have the rooms. The bathroom in our non smkoing room didn't have a fan so the mirror got quite steamy and the shower had a musty odor as if the ceiling tiles had some mold. Room service breakfast was on time with friendly service but the side plate of bacon was not worth *. Breakfast at the hotel restaurant was adequate but overpriced for what the buffet offered. But, right inside the hotel there are fast food alternatives to the expensive hotel owned restaurants. Location was great, but parking in the hotel underground lot for two nights cost *. Perhaps we missed some sort of parking discount for guests, but I did ask at the front desk and was not given any information. At the hotel across the street the room key gave access to and from the lot, not so with the Hyatt. Staff friendliness and service were excellent.
Upscale Hotel -- Diminished Services
- June 12, 2025
- Rated 3 of 5 by
a traveler from Travelocity.com
Hotel very convenient to our meeting held at the Convention Center. Could access all meetings without going outside. Initial impression of hotel at check in was very negative. Entered for Valet Parking. The Valet was so busy talking with a group of young ladies that he totally ignored us after completing initial paperwork for Valet Parking. We finally found a cart, and as we were completing unloading our luggage, the guy decided he would help - naturally, we assumed it was for the tip. Then, somehow he got lost again, and we were left to get our luggage to our room alone. As we were getting on the elevator, he showed up again, and stated he had to go with the cart. Would suggest that this upscale hotel be more alert to having attendants available for guest check-in. I observed several other guests through the week carting their own luggage to their rooms. Hotel seems to be in the process of automating all procedures -- check - in, etc., and very little staff interaction was experienced. Room was adequate and clean, however, one in our party had a room with malfunctioning air conditioning, and, although the front desk was advised and the problem was checked out, the room never was comfortably cool. Upon check out, we had to find a cart and take our own luggage to our van that was brought around by a valet. Obviously, we saved money on tips. Internet connection for $10 a day was rather pricey, and Valet Parking at $25 a day seemed steep. In the future, I think we will forego the upscale hotels that charge for every added service, for those who offer free internet, free breakfast, and free parking.