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Quote: Just stayed 3 nights as a guest of an owner. The staff were very rude from the check-in process to the check-out process. The water park only opened from 3p-5p on our second day. The third day it opened at 11am. The water temperature was so cold... Read the full Westgate Smoky Mountains review
Quote: room very small. no maid service. no ice machine, ice had to be purchased.
Quote: The rooms were so small you can t turn around ! we put that we had 2 kids and we got one bed and a sleeper sofa that only one person could fit on !!! and parking was a joke we could t even park close to our room !!!!!
Quote: Everything was fantastic...the people, the rooms but they scheduled an appointment with us and told us it was to show us around. It turned out that as soon as they found out that we were not owners of a time share with them they wasted 2 hours... Read the full Westgate Smoky Mountains review
Quote: Clean, comfortable, spacious rooms with gorgeous views. Convenient to Gatlinburg and Pigeon Forge. Waterpark is wonderful. Staff friendly other than a lady that answered phone for shuttle service, kind of rude. Shuttle takes a long time to come... Read the full Westgate Smoky Mountains review
Quote: These are condos and loyalties are to the owners and NOT THE GUESTS. They are guest unfriendly with few amenities. I stood waiting to check in while a British lady complained that she had booked a two bedroom unit and was given 2 1 bedroom units on... Read the full Westgate Smoky Mountains review
Quote: Beautiful area, beautiful scenery, beautiful log buildings, but the big problem was paper thin walls....You can hear everything...I mean everything...especially at 1, 2, 3 in the morning...would I reccomend.. well, compared to other hotels seen in... Read the full Westgate Smoky Mountains review
Quote: room was so tiny we only had 1 nite stand we were told we had to buy ice and the fridge was too small to hold the ice if we bought it no outside access, window overlooked a wall no luggage rack in the room insufficient towel bars in bathroom no... Read the full Westgate Smoky Mountains review
Quote: check in is at 4pm and out is 10am , we had no coffie in room , we where told we have to go get it our self, had to pay for y fi , and kids where not kept in check at the pool ,. and no breakfest . for the $ dont go . go to somplace eles , thay have... Read the full Westgate Smoky Mountains review
Quote: Great staff, wonderful place to stay with or without kids. VERY nice....
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