River Terrace Resort Hotel
- Kweartz
- First Reviewer
- 2 out of 5
- Avg. Member Rating
- 34
- Reviews
Great Price, Horrible Check in Lady
- June 11, 2025
- Rated 4 of 5 by
a traveler from Travelocity.com
We have stayed at this hotel on two separate occasions this year and it is an excellent hotel for the price. We had major issues with check in this last occasion however. We had booked two rooms at the same time and paid with one card. A few days before check in we discovered the other party going with us would be at the hotel before us so we called to make the arragements with the online travel website to change the name so they wouldn't have any problems. Everything was suppose to be taken care of but when the party arrived they would not let them check in. We had to call the online travel company twice and stay on the phone until the hotel recieved a "fax" with the name change. This took a total of and hour and 45 mins until they were able to get into the room. When we finally arrived about 4 hrs later there was a different check in staff who we super friendly and didn't make us get the other party to check in (we changed the names on both rooms just in case). We think it was just one lady who had power issues. The restaurant buffet is not worth the money so skip that and head to shoneys, better yet got to the Pancake Pantry and try the crepes...YUM! Awesome room and very clean, we enjoyed that the rooms were connecting too. We also had two trucks with motorcycle trailers and the security people had an area roped off for us and some tour buses that were there. Very nice and right outside or building. Just get past the check in people and you'll have a lovely time.
Great Room
- May 26, 2025
- Rated 4 of 5 by
PJZ from Shippensburg, Pennsylvania
We stayed over Memorial Day weekend in a room with a firplace and loft area with 2nd full bath with jetted tub. It was the townhouse suite and was very nice. Great views of downtown and the mountains from our baloncy overlooking the creek. Breakfast buffet was good and the staff friendly and helpful. Would stay again.
River Terrace
- April 14, 2025
- Rated 5 of 5 by
a traveler from Travelocity.com
The hotel is older, but this is the third time we have stayed here when in Gatlinburg. It is clean, the employees friendly and it is a nice family place to stay. I highly recommend it!
Horrible-Gatlinburg TN
- October 29, 2025
- Rated 1 of 5 by
a traveler from Travelocity.com
I would not stay in this place again. The only things that was nice about this place was the view and the bed was comfortable. We had horrible service from the staff. Not only that we also had to wait thirty minutes past the check in time and the room we got was not the room that we orginially asked for.We also had towels that had awful looking stains on them and the mirrors were dirty. It was very out dated, had a door ajoining to both rooms on either side of us as well as a GLASS door with blinds to cover it at night...... who has a glass door at a hotel or "resort"! This in my eyes was not safe at all. The locks were not even sturdy when you locked the door.
Would not stay at this hotel again
- July 29, 2025
- Rated 2 of 5 by
a traveler from Travelocity.com
This hotel needs a lot of repairs one of the beds was broke and the other bed had a huge dip in it.The bath tub would not drain, the bathroom sink would not drain, one of the pools was broke the other one was not heated and the hot tub was broke